Director, Clinical Education

US-NJ-Jersey City
Job ID
2018-1087
# of Openings
1
Category
Marketing

Overview

Entrepreneurial Spirit, Rooted in Tradition. At Mitsubishi Tanabe Pharma America, Inc. (MTPA), we can tout a storied reputation more than 300 years in the making. Our parent company, Mitsubishi Tanabe Pharma Corporation, is a research-driven pharmaceutical company with global reach – and one of Japan’s oldest and most respected companies.

 

With the recent FDA approval and availability in the U.S. of RADICAVA® (edaravone), a treatment option for people diagnosed with amyotrophic lateral sclerosis (ALS), MTPA is rapidly expanding our operation across all functional areas to launch this new product in the U.S. market. Concurrently, the company is expanding its research efforts and exploring collaborations with partners to discover and bring treatments to market for unmet medical needs including orphan diseases. We currently seek motivated professionals who share our vision of scientific excellence, innovation, and unwavering dedication to improving the lives of patients. 

 

The Clinical Education Director is responsible for ensuring superior field-based execution by a team of contracted Clinical Educators (typically nurses) whose primary mission will be to educate patients and their caregivers about ALS, RADICAVA® (edaravone), and Mitsubishi Tanabe Pharma America’s patient access programs. Additionally, the team will proactively engage with clinics treating patients with ALS, as well as patient advocacy organizations to build ongoing relationships with staff and provide product education and disease state information to the patient and HCP in their ALS journey. The Clinical Educators will work from patient referrals generated by other ALS patients, patient HUBS, advocacy groups, and other sources; it is an education-focused role with no sales duties.


The Clinical Education Director is a field-based role that will be responsible for setting overall program strategy, goals and milestones, working with external agencies to create training, and then providing oversight, leadership, coaching, and development to the contracted Clinical Educators to help them create and execute successful business plans and achieve the goals. This incumbent will work cross-functionally with internal team members and 3rd party vendors to ensure all appropriate training, compliance, and developmental objectives are achieved.

Responsibilities

  • Leads the clinical education program. Creates and executes business plan with milestones and goals that align with corporate strategy.
  • Allocates and manages resources in accordance with established budgets.
  • Provides on-going data-based program analysis and assessments, and adjusts nimbly to ensure company goals are being met, new opportunities are capitalized upon, and risks are mitigated.
  • Oversees a team of contracted, remotely located Clinical Educators, sets measurable performance objectives and conducts extensive, on-going field training along with clinical and data-based performance evaluations.
  • Ensures that all Clinical Education staff provide impactful clinical education that is also compassionate and respectful and that demonstrates exemplary customer service to patients, family members, advocates and HCPs.
  • Coordinates closely with vendor to quickly identify and rectify individual performance issues, up to and including contractor replacement if necessary.
  • Performs ongoing vendor management and assessment, reporting against Key Performance Indicators (KPIs) to ensure strong ROI.
  • Provides a thorough understanding of patient education services, related products, disease state trends, and data to understand and manage the changing competitive landscape.
  • Displays strong financial acumen; produces, interprets and presents financial information, performance metrics, and other key business reports to senior leadership.
  • Creates effective working partnerships with internal brand team and other key stakeholders. Also builds external relationships, primarily with vendors, HCPs at infusion centers and individual practices (neurologists, nursing staff, etc.), disease advocacy groups, patients and caregivers.  

Qualifications

  • Bachelors or advanced degree in health science (e.g., BSN/RN, PharmD)

  • Minimum of 10 years of experience in pharmaceutical industry
  • Minimum of 3 years in managerial role overseeing the work of field-based clinical educators
  • Experience working with neurodegenerative/movement disorders (ex: Multiple Sclerosis, Parkinson’s Disease, ALS) is preferred
  • Experience with infusion or other complex drug delivery systems is also preferred
  • Strong business acumen; skilled in strategic analysis and planning
  • Strong leadership, team building and coaching skills (preferably gained in the direction of contracted team members)
  • Strong oral, written and formal presentation skills
  • Vendor management skills
  • Skilled at building internal and external relationships
  • Understanding of patient HUBS and how they operate is preferred
  • Proven adaptability to market demands
  • Proficient in MS Office (Word, Excel, PowerPoint); Veeva Vault experience a plus
  • Willingness to travel up to 75% domestically, including by car; must maintain valid driver’s license
  • Ability to sit or stand for long periods of time
  • Manual dexterity required to operate office equipment, i.e. computers, phones, copy machine/printer
  • Ability to carry, handle and reach for objects
  • Ability to lift and pull up to 15 pounds

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