Sr Manager, Field Based HUB Services

Job Locations US-NJ-Jersey City
Job ID
2018-1097
# of Openings
1
Category
Managed Markets

Overview

Entrepreneurial Spirit, Rooted in Tradition. At Mitsubishi Tanabe Pharma America, Inc. (MTPA), we can tout a storied reputation more than 300 years in the making. Our parent company, Mitsubishi Tanabe Pharma Corporation, is a research-driven pharmaceutical company with global reach – and one of Japan’s oldest and most respected companies.

 

With the recent FDA approval and availability in the U.S. of RADICAVA® (edaravone), a treatment option for people diagnosed with amyotrophic lateral sclerosis (ALS), MTPA is rapidly expanding our operation across all functional areas to launch this new product in the U.S. market. Concurrently, the company is expanding its research efforts and exploring collaborations with partners to discover and bring treatments to market for unmet medical needs including orphan diseases. We currently seek motivated professionals who share our vision of scientific excellence, innovation, and unwavering dedication to improving the lives of patients. 

The Senior Manager, Field Based HUB Services will serve as the primary liaison between the Field Reimbursement Managers (FRMs) in the field and Searchlight Support from a data and analytics standpoint.  This incumbent will assist the FRMs to understand customers’ goals and objectives and determine if there are any areas where the company can be more helpful to patients and providers to find appropriate sites of care. The Senior Manager, HUB Analytics will take the lead to assist the FRMs with patient level data and insight for purposes of assisting the patient through the infusion journey.  The Senior Manager, Field Based HUB Services may also contact customers directly to assess their needs, offer advice and reassurance, and connect them with an FRM as appropriate to assist with any issue resolution.

Responsibilities

  • Analyzes RADICAVA™ (edaravone) patient and provider level data, gleans business insights, and collaborates closely with FRMs to use those insights to improve conversion metrics within the company
  • Coordinates all market access data and insight initiatives in targeted accounts
  • Leads and directs all communication and account intelligence activities for both internal and external stakeholders
  • Serves as the Primary Point of Contact between FRMs and internal teams ensuring clients’ requirements are met
  • Liaises with Sales, Reimbursement, Medical, and Marketing departments to set and implement strategies, coordinate cross-functional work, and achieve account goals and objectives
  • Ensures internal stakeholders in the company provide the highest level of customer service to key accounts
  • Monitors incoming orders and ensures patients start RADICAVA™ (edaravone)
  • Holds regular monthly meetings and/or conference calls with The Searchlight Support Team and internal stakeholders regarding status of Patient Site of Care needs.
  • Arranges meetings with all relevant decision makers within the Field Reimbursement Teams and holds quarterly business reviews to assess opportunities
  • Investigates and resolves queries and issues raised by FRMs and Field Sales
  • Develops and maintains relationships with internal customers to ensure long-term success
  • Identifies and addresses specific needs of the customers
  • Maintains high customer satisfaction ratings, according to company standards
  • Stays up-to-date with internal and external reimbursement and site of care developments; coordinates any changes with other teams as appropriate

Qualifications

  • Bachelor's degree in Sales, Business Administration or related field; Master’s degree is preferred

  • Minimum of 7 years in the pharmaceutical industry which encompassed account management, patient HUBs and customer service
  • Minimum of 3 years specifically in data analytics
  • Preferred:  experience with buy/bill products, infusion
  • Strong understanding of Medicare and Medicaid
  • Excellent analytical skills; proven ability to glean business insights from complex data sets
  • Proven strategy and business planning skills
  • Strong organizational skills and detail orientation; able to manage concurrent demands, meet timelines, and maintain customer satisfaction
  • Strong relationship building skills, both internal and external
  • Ability to act as the key interface between the field and a customer support HUB
  • Good influencing skills; able to lead/motivate various internal stakeholders without direct authority to meet customers goals/objectives
  • Strong communication skills (oral, written, presentation)
  • Expertise with CRM software, MS Office (PowerPoint, advanced Excel)
  • Willingness to travel 10% domestically

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